Question 1: What is a Carrier Fitting Session for? Who needs one?
Answer: A carrier fitting session allows a couple to bring their newborn/baby/toddler/pre-schooler get our help to fit a sling, wrap or carrier to their needs. Each session is limited to a maximum of 1 hour per baby per couple (2 persons), and limited to fittings of no more than 3 carriers (extension of fitting time and type of carriers are subject to a case-by-case basis).
The Carrier Fitting Session is designed for anyone who are unfamilar with use of carriers, for example, expecting parents, new parents & parents who have not used carriers before. A carrier fitting session help you find the right carrier for your needs and one that also fits your child and you.
Question 2: Is a Personalized Carrier Fitting Session chargable?
Answer: Yes. To get a carrier fitting session, you would need to 1st purchase a Fitting Ticket at $20. From April 2017, we are also allowing Priority Personalized Babywearing Fitting through pre-booking and a $10 booking fee is payable during your online appointment booking. The other $10 for fitting will be collected when you turn up for your Personalized Carrier Fitting Session at our showroom. To book your priority personal fitting session, please click here to go to our booking page.
For walk-ins without online booking, you can pay for the full $20 fitting Ticket at the showroom.
Question 3: Is the Fitting Ticket refundable?
Answer: No. A Fitting Ticket is non-refundable but its value is FULLY REDEEMABLE on the purchase of a sling, wrap or carrier of your choice after the fitting session.
Question 4: What if I cannot make up my mind which carrier to buy & need to think about it before buying?
Answer: In the event that after the fitting session, you still need to think about it, you may ask for our showroom personnel's help to register your Fitting Ticket. Registering your Fitting Ticket will allow you to still redeem your Fitting Ticket for your purchases before end of the same day. Your purchase can be done at the showroom or online.
Question 5: Why do you need to charge for Carrier Fitting Session when it was free before?
Answer: We always believe in providing the best services to our customers so that more people can benefit from everyday practical and ergonomic babywearing as well as make an informed choice in selecting the product that best meets their unique needs.
However in recent years, we have been seeing an increase in the number of people coming to the showroom spending hours learning how to use various carriers, slings or wraps with no intention of buying from us. This takes away much valuable time from our genuine customers whom we wish to reserve our best services for.
The fitting service is inclusive of consultation and is fully-redeemable against your purchase of any sling, wrap or carrier of your choice. This means that fitting is still absolutely free for our genuine customers who purchase a sling, wrap or carrier.
Question 6: Can I postpone a Fitting Session half way?
Answer: Should there be obvious circumstances that result in the need for a separate session, we reserve the right to offer a complimentary fitting service for the next session. The decision to grant the complimentary fitting is offered only at our sole discretion.
Question 7: How do I redeem a Fitting Ticket?
Answer: Make sure that your fitting ticket is redeemed within the same day of purchase. Fitting Tickets registered will void the next day and can no longer be redeemed. As fitting tickets are non-transferable, only you may use your fitting ticket. The ticket needs to be presented when making your purchase at the showroom.
To redeem your fitting ticket for online purchase, you need to provide the fitting ticket number (given to you at the showroom when registering your ticket) when you enter your order. The name and address of your order need to match those provided by you during registration. After we have verified the information offline, the fitting charge will be manually refunded to your credit card via Paypal if that is your mode of payment. If making payment by bank transfer, please manually deduct $20 off the total bill when making the bank payment.
Question 8: Do I have to book a Personalized Fitting Session in advance?
Answer: From April 2017, we are allowing Priority Personalized Fitting Sessions to be booked in advance. You may book for an appointment for up to 2 months ahead. Booking in advance will ensure that you and your baby do not have to wait for too long before getting your fitting.
Question 9: How long is Personalized Fitting Session?
Walk-ins during showroom opening hours (at least 1 hour before showroom closure time) is still possible but priority will be given customers who have booked online.
To ensure you get an effective fitting, please make sure baby is well fed, well rested and give yourself ample time i.e., at least 1 hour.
Answer: Each Personalized Fitting Session is about 1 hour from the start of your appointment, up to 2 parents/ caregivers and for 1 baby only. So if your appointment time is 10am, then we will end the session at 11am for our next apppointment.
Question 10: How many babies can we have in 1 fitting session?
Answer: Generally, one Personalized Fitting Session is for 1 baby only, and up to 2 parents/ caregivers for the same baby. We do make an exception for twins, and you need to book for only 1 appointment for the fitting.
Question 11: Can I cancel or change my appointment date or time?
Answer: Appointments once booked are payable and the slot has been blocked for you. We do not take more appointments than we can handle in any 1 time slot. Therefore last minute no-shows and cancellations will mean that the booking fee of $10 paid will be automatically forfeited. This is for cancellation charges as per our terms and conditions for all orders and can be found at http://www.babyslingsandcarriers.com/shipping under "Order Cancellation". This charge is for admin costs incurred including but not limited to payment channels charges from Paypal, banks, etc.
However, we understand that sometimes circumstances may require you to change your appointment time. Changes are possible only if made more than 24 hours (1 day) before your appointment time, and your new appointment date/ time must fall within the next 2 weeks. Please contact us as early as possible, so as to avoid risking us classifying your booking as a no-show, which will entail cancellation charges.