Check these FAQs about our Carrier Fitting Service
Question 1: What is a Carrier Fitting Session for? Who needs one?
Answer: A carrier fitting session allows a couple to bring their newborn/baby/toddler/pre-schooler get our help to fit a sling, wrap or carrier to their needs. Each session is limited to a maximum of 1 hour per baby per couple (2 persons), and limited to fittings of no more than 3 carriers (extension of fitting time and type of carriers are subject to a case-by-case basis).
The Carrier Fitting Session is designed for anyone who are unfamilar with use of carriers, for example, expecting parents, new parents & parents who have not used carriers before. A carrier fitting session help you find the right carrier for your needs and one that also fits your child and you.
Question 2: Is a Carrier Fitting Session chargable?
Answer: Yes. To get a carrier fitting session, you would need to 1st purchase a Fitting Ticket at $20.
Question 3: Is the Fitting Ticket refundable?
Answer: No. A Fitting Ticket is non-refundable but its value is FULLY REDEEMABLE on the purchase of a sling, wrap or carrier of your choice after the fitting session.
Question 4: What if I cannot make up my mind which carrier to buy & need to think about it before buying?
Answer: In the event that after the fitting session, you still need to think about it, you may ask for our showroom personnel's help to register your Fitting Ticket. Registering your Fitting Ticket will allow you to still redeem your Fitting Ticket for your purchases before end of the same day. Your purchase can be done at the showroom or online.
Question 5: Why do you need to charge for Carrier Fitting Session when it was free before?
Answer: We always believe in providing the best services to our customers so that more people can benefit from everyday practical and ergonomic babywearing as well as make an informed choice in selecting the product that best meets their unique needs.
However in recent years, we have been seeing an increase in the number of people coming to the showroom spending hours learning how to use various carriers, slings or wraps with no intention of buying from us. This takes away much valuable time from our genuine customers whom we wish to reserve our best services for.
The fitting service is inclusive of consultation and is fully-redeemable against your purchase of any sling, wrap or carrier of your choice. This means that fitting is still absolutely free for our genuine customers who purchase a sling, wrap or carrier.
Question 6: Can I postpone a Fitting Session half way?
Answer: Should there be obvious circumstances that result in the need for a separate session, we reserve the right to offer a complimentary fitting service for the next session. The decision to grant the complimentary fitting is offered only at our sole discretion.
Question 7: How do I redeem a registered Fitting Ticket?
Answer: Make sure that your fitting ticket is redeemed within the same day of purchase. Fitting Tickets registered will void the next day and can no longer be redeemed. As fitting tickets are non-transferable, only you may use your fitting ticket. The physical ticket needs to be presented if you are making your purchase at the showroom.
To redeem your fitting ticket for online purchase, you need to provide the fitting ticket number when you enter your order. The name and address of your order need to match those provided by you when you register your fitting ticket.
Question 8: Do I have to book a Fitting Session in advance?
Answer: There is no need to book in advance for your fitting session. You may bring your baby to our showroom for a fitting session during our showroom opening hours. However, to ensure you get an effective fitting, please make sure baby is well fed, well rested and give yourself ample time i.e., at least 1 hour.
Please take note that as our showroom closes at 6pm, our last fitting session will start no later than 5pm.